Returns & Exchanges
At The Palms Sydney, we want you to love your home as much as we do, which is why we offer a 30-day return window for most items in our collection. If your purchase isn't the perfect fit for your space, we are here to help with a seamless exchange or refund process.
Check Eligibility
Ensure your items are in their original, unused condition with all packaging intact within 30 days of delivery.
Initiate Your Request
Visit our online returns portal or email our concierge team with your order number to receive a Return Authorization and shipping label.
Secure Packaging
Carefully pack your items back into their original boxes to prevent damage during transit back to our Sydney warehouse.
Processing & Refund
Once our team inspects the returned goods, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing