Frequently Asked Questions
Everything you need to know about styling your home with The Palms Sydney.
Where is The Palms Sydney based and where do you ship?
We are proudly based in Sydney, Australia. We offer nationwide shipping across Australia and international shipping to select countries including New Zealand, the USA, and the UK.
How long will it take for my order to arrive?
Standard shipping within Australia typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery, usually arriving within 1-3 business days.
What is your return policy for homewares?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in resaleable condition. Please note that sale items and custom orders are final sale.
Are your products ethically sourced?
Yes, we prioritize working with artisans and suppliers who follow ethical manufacturing practices. Many of our collections feature sustainable materials designed to last a lifetime in your home.
What should I do if my item arrives damaged?
While we take great care in packaging, accidents can happen during transit. Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund immediately.
Do you offer trade discounts for interior designers?
We love collaborating with industry professionals. If you are an interior designer, stylist, or developer, please apply via our Trade Portal to access exclusive pricing and styling services.